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Self‑Service Password Management

Empower Employees.
Cut IT Load.

PASSGATE lets your people reset passwords, unlock accounts, and enroll in MFA on their own — securely, from anywhere, without ever opening a ticket.

🔐 Multi‑factor by default ⚡ 90‑sec self reset 🌍 Works from anywhere
PASSGATE self-service password management
No more tickets
Users solve it themselves
Strong by default
MFA + adaptive policy
24/7 access
Works any time, anywhere
AD & Entra ID
Native sync, zero rework

Used by IT teams that hate password resets

The Problem

Password resets quietly drain your IT team.

Industry studies put password‑related tickets at 20–40% of all helpdesk volume. Each one costs time, breaks user focus, and — worst — pushes admins to skip security steps just to keep the queue moving.

  • Locked‑out users wait hours for help
  • Admins repeat the same low‑value task
  • Identity is verified inconsistently
  • Remote and frontline workers wait the longest
The Promise

PASSGATE turns the password reset into a 90‑second self‑service step.

Users prove who they are with multi‑factor verification, then reset, change, or unlock their own account — without IT in the loop. Every action is logged, auditable, and policy‑controlled.

Capabilities

Everything employees need — and nothing IT has to babysit.

A modern self‑service experience built on top of your existing identity provider. No replacement, no migrations, no fragile scripts.

Self‑service password reset

Forgotten or expired? Users verify identity and reset themselves — from web, mobile, or the lock screen.

Adaptive MFA enrollment

Authenticator app, SMS, email OTP, security questions, and TOTP. Policies decide what's allowed — not the user.

Account unlock

Locked out after too many attempts? Verify and unlock without paging IT.

AD & Microsoft Entra sync

Bidirectional sync keeps on‑prem AD and Entra ID identities consistent, with no shadow directory.

Lock‑screen access

Users can launch reset right from the Windows lock screen — no second device needed for remote staff.

Policy & password rules

Length, complexity, history, banned passwords, and rotation rules — all enforced consistently.

Audit & reporting

Every reset, unlock, and policy change is logged with full context — exportable for compliance.

Open APIs & webhooks

Hook reset events into your SIEM, ITSM, or chat platform — Slack, Teams, ServiceNow, Splunk, more.

Role‑based delegation

Helpdesk, HR, or department leads get scoped permissions — no full domain admin handouts.

0%
Fewer password tickets
0s
Average self‑reset time
0×
Faster lockout recovery
0%
Audit‑logged actions
How it works

Three steps. Ninety seconds. Zero tickets.

1

Enroll once

Users register a phone, authenticator app, and security questions during onboarding or first sign‑in.

2

Verify identity

When locked out or stuck, users prove who they are with multi‑factor verification — adaptive to risk and policy.

3

Reset, unlock, done

Choose a new password that meets your policy, sync to AD and Entra ID instantly, and get back to work.

4

IT sees everything

Each event lands in the audit log with timestamp, method, IP, and outcome — ready for compliance review.

Why PASSGATE

Built for IT teams that want fewer tickets — not more tools.

Secure by design

Multi‑factor by default, no shared secrets.

Fast to roll out

Live in days, not months.

Works for everyone

Office, remote, frontline, kiosk users.

Plays nice

Lives next to your IdP — never replaces it.

PASSGATE solutions

Pick your path

Three landing pages, three angles on the same platform. Open the one that matches the buyer in front of you.

License Automation

Microsoft license automation

Manage, purchase, and optimize Microsoft licenses across every tenant — from one console.

Explore Now →
Password Self‑Service · current

Self‑service password management

Empower users to reset passwords, unlock accounts, and enroll in MFA — without IT tickets.

FAQ

Common questions

No. PASSGATE sits beside Active Directory and Microsoft Entra ID and synchronizes with them. Your IdP stays the source of truth.
Through multi‑factor verification: authenticator app, SMS, email OTP, TOTP, or security questions — combined per your policy. Risk signals like geo‑velocity and device trust can require step‑up auth.
Yes. Our credential provider adds a "Forgot password?" link directly on the lock screen, so remote users without a second device can still recover their session.
Every reset, unlock, enrollment, and policy change is captured with method, timestamp, IP, and result. Logs are exportable for SOC 2, ISO 27001, KVKK, and GDPR audits.
Most teams pilot in under a week. We provide deployment templates for AD and Entra ID, plus a guided setup wizard inside the admin console.
Quiet your helpdesk

Ready to retire the password ticket?

Set up PASSGATE in days. Watch your reset queue shrink in weeks.